I am pleased to announce that Advanced H2O has recently joined the Quench family. Quench is the largest bottleless water cooler company in the United States, serving 40,000 businesses over the past decade.
Your bottleless water cooler will be serviced by Quench’s expert field service technicians who will continue to be just a phone call away. Additionally, Quench supplements Advanced H2O’s excellent customer service program with world-class tools such as:
- Live dispatch answering,
- Radio dispatched technicians,
- Handheld wireless technology in the field, and
- Coolers that are mapped and numbered within your facility to expedite service response time.
As Chief Executive Officer of Quench, I would like to personally welcome you. Enclosed is a list of frequently asked questions regarding the transition. We appreciate your business and our highly trained team of professionals looks forward to handling your office drinking water needs.
Again, welcome to the Quench family!
Chief Executive Officer
P.S. I encourage you to explore our state-of-the-art ice dispensers. Not only does ice make just about any drink taste better, but our ice dispensers are also stylish, quiet and drainless – you can put our ice machine anywhere in the office!
Frequently Asked Questions
- Who is Quench?Quench is the largest bottleless water cooler company in the United States, serving 40,000 businesses over the past decade. To learn more about Quench, please visit us at www.quenchonline.com.
- When will I receive an Invoice?You will continue to receive your invoices as normally scheduled.
- Where do I send my payment?Please review your next invoice for the correct remittance information.
- Does this change my contract agreement?No, you are subject to the terms of your original contract agreement.
- What is Quench’s Employer Identification Number (EIN)?Please note that Quench’s EIN is different than Advanced H2Os EIN. Quench’s EIN is 26-3264642. You can also download Quench’s W-9 form by visiting: https://quenchwaterca.wpengine.com/customer-care/.
- Where do I call for customer service?For Service, call 888-554-2782 or visit: www.quenchonline.com/service. Our Customer Service Representatives are available to assist you Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Standard Time.